tbji's Privacy Policy
Your personal information is extremely important to us. This policy explains how we collect, use, and keep your information secure.
Introduction & Applicability
This privacy policy applies to everyone who uses the tbji platform.
tbji is committed to ensuring a safe, transparent, and responsible online entertainment environment for users in Bangladesh. Protecting your privacy is one of our highest priorities. This privacy policy describes what kind of information tbji collects, why it collects it, and how that information is kept secure.
This policy applies to tbji's website, mobile browser version, and any services connected to the platform. Whenever we make a significant change to this policy, we endeavour to notify you via a notice on the site. We therefore recommend checking this page regularly.
tbji believes that transparency about information is the foundation of user trust. That is why we have presented this policy in clear, easy-to-understand language, so that every user in Bangladesh can remain fully aware of their rights.
What Information We Collect
We collect the following types of information to manage user accounts and provide secure services.
Identity Information
The information you provide at the time of account registration is collected:
- Full name
- Date of birth (for age verification — for those aged 21 and above only)
- Mobile number
- Email address (where applicable)
Transaction & Payment Information
Payment-related information is recorded for the purpose of processing financial transactions and preventing fraud. All financial transactions on tbji are conducted through bKash, Nagad, and Rocket. We do not store any complete payment account numbers or PINs.
Technical & Usage Information
When you browse tbji, some technical information is collected automatically:
- IP address and device information
- Browser type and version
- Pages visited and session duration
- Information obtained from cookies and web beacons
- Referral source (how you arrived at the site)
Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we record gaming history, bet amounts, win/loss records, and bonus usage information.
Purpose of Information Use
Collected information is used only for specific and legitimate purposes.
tbji uses your personal information for the following purposes:
- Account management: Creating, verifying, and keeping your account secure.
- Service delivery: Providing games, bets, and promotional benefits.
- Financial transaction processing: Completing deposit and withdrawal requests.
- Customer support: Resolving your questions and issues.
- Security and fraud prevention: Ensuring account protection and blocking unauthorised access.
- Age verification: Ensuring that only individuals aged 21 and above are using the platform.
- Responsible gaming: Identifying unusual gaming behaviour and providing necessary assistance.
- Service improvement: Analysing user experience to further improve the platform.
- Communication: Sending important notices, security alerts, and service updates.
Information Sharing & Third Parties
Information may be shared in limited and controlled circumstances.
Under normal circumstances, tbji does not share your personal information externally. However, information may be shared in the following specific circumstances:
Payment Processors
The necessary information is shared with bKash, Nagad, and Rocket to complete your financial transactions. These third-party service providers are governed by their own privacy policies. We only transmit the minimum information necessary to complete a transaction.
Game Providers
Our game providers, including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe, may receive the data necessary to deliver their services. They adhere to independent data protection standards.
Legal Obligations
Information may be provided in response to a court order or a legitimate request from authorities as part of a legal process. In such cases, we provide only the information that is legally required.
Business Transfers
In the event of a business merger or acquisition, user information may be transferred. In such circumstances, we will provide advance notice and the new party will be bound to comply with the terms of this privacy policy.
Cookies & Tracking Technologies
tbji uses cookies to improve website functionality and the user experience.
Cookies are small text files stored on your device that make your next visit easier. tbji uses the following types of cookies:
- Essential cookies: These are essential for maintaining your login state, verifying security, and ensuring core website functionality. The site does not work correctly without these cookies.
- Functional cookies: Used to remember your preferences, language settings, and session information.
- Analytical cookies: Used to understand which pages are most visited and how the site is being used. This information is analysed in aggregate.
You can manage cookies by changing your browser settings. However, disabling certain cookies may limit some features of the site.
Data Security Measures
tbji has implemented both technical and administrative security measures to keep your information secure.
tbji uses industry-leading technology to ensure the security of your personal information. Our security framework includes:
SSL Encryption
All data transfers between your device and our servers are secured through SSL/TLS encryption. The padlock icon in your browser's address bar confirms this protection.
Secure Data Storage
All sensitive information stored on servers is kept in an encrypted state. Passwords are never stored in plain text.
Access Controls
Only authorised staff can access your information, and they work under strict confidentiality agreements.
Regular Audits
Our security measures are regularly reviewed and upgraded to address emerging threats.
However, no digital system is completely impenetrable. If a security breach occurs that is likely to affect your information, we will notify you as quickly as possible.
Your Information Rights
As a tbji user, you have specific rights over your personal information.
We believe you should have control over your own information. You can therefore exercise the following rights:
- Right of access: You can request to know what information we hold about you.
- Right to rectification: If there is any error in your information, you can request a correction.
- Right to erasure: In certain circumstances you can request that your personal information be deleted, though some information may need to be retained for a specified period due to legal obligations.
- Right to object to processing: You can object to your information being used for marketing or other non-specified purposes.
- Right to data portability: You can request a copy of your information in a portable format.
- Right to close account: You can request to close your account at any time.
To exercise these rights, please contact our customer support team. We will process your request within a reasonable timeframe.
Data Retention Period
How long your information is stored is clearly defined.
tbji does not retain any information beyond what is necessary. The retention period depends on the type and purpose of the information:
- Account information: Retained while the account is active and for a specified period after closure as required by legal obligations.
- Transaction records: Financial transaction records are retained for an extended period for auditing and fraud prevention.
- Communication history: Customer service communications are retained for a reasonable period for issue resolution.
- Technical logs: Retained for a limited period for monitoring system security and performance.
When the retention period ends, or if you request deletion and there are no legal obligations preventing it, your information is securely deleted.
Protection of Minors' Information
tbji strictly prohibits the registration of minors.
tbji uses effective methods to verify age. If we become aware that a minor has registered on our platform, we will immediately cancel that account and delete the collected information.
If you believe a minor is using our services, please notify our support team immediately.
Policy Changes & Updates
This policy may be updated from time to time.
tbji may periodically update this privacy policy due to technical changes, legal requirements, or business needs. In the event of any changes:
- The updated policy will be published on this page.
- For significant changes, notice will be given through an announcement on the site.
- Continuing to use the site after changes have been made will be considered your acceptance of the new policy.
We recommend that you visit this page regularly so that you remain aware of the latest policy.
Common Privacy Questions
Answers to frequently asked questions about the privacy policy.
Contact Us
We are always ready to assist with any questions or requests related to privacy.
Privacy-Related Contact
Contact us to exercise your information rights, raise privacy concerns, or ask any questions about this policy:
Live Chat: Available on the site 24/7 — in both Bengali and English
Email: [email protected]
Our team will process your privacy-related requests with due care and attention.