tbji — All Your Questions Answered in One Place

tbji currently supports deposits through three mobile wallets — bKash, Nagad and Rocket. Rocket is the mobile wallet of Dutch-Bangla Bank. All three methods are fast, secure, and available from anywhere in Bangladesh. After logging into your account, go to the deposit option and easily choose your preferred method.

The minimum deposit amount at tbji is ৳200 — the same limit applies to all payment methods (bKash, Nagad, and Rocket). If you deposit less than ৳200, the transaction will not go through and it may take some time to get the money back. So it is recommended to always follow the minimum deposit amount.

If your deposited amount does not appear in your account right away, first save your mobile wallet transaction details (including the transaction ID). Then contact tbji's 24/7 live chat or send a message to [email protected] with the transaction ID and the time of the deposit. The support team will verify the matter quickly and resolve it.

tbji does not charge any additional fee on deposits. However, your mobile wallet provider (bKash, Nagad, or Rocket) may apply a service charge according to their own policy. You can see any applicable charge in the wallet app before completing the transaction — make sure to check that first.

Yes, at tbji you can easily deposit using bKash and Rocket in addition to Nagad. All three methods are equally supported and the minimum deposit limit (৳200) is the same for all three. You can choose whichever is most convenient for you.

To withdraw winnings from a bonus, you must first meet the wagering requirement. For tbji's welcome bonus, wagering is calculated only on the bonus amount — for example, for a ৳1,500 bonus you need to place a total of ৳22,500 in bets (15 times). Once this requirement is met, you can submit a withdrawal request to any supported wallet.

Yes, you can use any one of bKash, Nagad, or Rocket for withdrawals, but that wallet must be registered in your own name. Withdrawals to a wallet registered in someone else's name are not approved. This is a required rule to ensure account security. Add the correct wallet number to your profile before requesting a withdrawal.

Yes, tbji's withdrawal service is active seven days a week, twenty-four hours a day. Even if you submit a request at night or on a holiday, it is generally processed within 30 minutes to 3 hours. You can submit a request at any time according to Bangladesh Standard Time (BST).

Yes, it is completely normal to see a "Pending" status for some time after submitting a withdrawal request. This means the request is going through tbji's verification process. The amount usually reaches your wallet within 30 minutes to 3 hours. If more than three hours have passed, contact live chat or [email protected].

The minimum withdrawal amount at tbji is ৳1,000. A withdrawal request for less than this amount cannot be submitted. So before making a withdrawal request, make sure your winning balance is at least ৳1,000 or more.

Yes, tbji's support team can assist in both Bengali and English. Keeping the convenience of Bangladeshi players in mind, communication in Bengali is given priority. So you can comfortably share your issue or question in your native language.

Support can resolve issues faster if you prepare some information before reaching out — such as your registered email or mobile number, the type of issue (deposit / withdrawal / bonus / game), the applicable transaction ID or reference number, and the date and time of the incident (BST). Having this information allows the support team to verify your account much more quickly and provide a resolution.

tbji's support is active seven days a week, twenty-four hours a day. You can get an immediate response on live chat at midnight, early morning, or on holidays. You can get help at any moment according to Bangladesh Standard Time (BST).

There are two ways to contact tbji support. The first is the site's live chat — this is the fastest method and you get an immediate response. The second is email — you can write out your issue in detail and send it to [email protected]. For complex matters, email has the advantage of allowing you to attach evidence or screenshots.

After sending an email to [email protected], you will generally receive an automatic confirmation message. If you do not get any response, check your spam or junk folder once. Alternatively, let live chat know that you sent an email — the support team will find it and start working on it.

Generally, once a bonus has been added to your account and betting has started, it cannot be cancelled. However, if you want to change your mind before accepting the bonus, informing support via live chat allows them to consider your situation and assist you. It is best to read the terms and conditions carefully before claiming a bonus.

In general, slot games are the most effective for completing wagering. However, which games count toward wagering and which are excluded or count at a reduced rate is specified in the terms and conditions of the specific bonus. For the most accurate information, read tbji's bonus terms and conditions or ask on live chat.

Yes, every bonus has a set expiry period. If the wagering requirement is not met within the specified time, the bonus and any winnings from it may be cancelled. You can see how many days remain after a bonus is added in the bonus section of your account. You should plan your play to meet the requirement on time.

No, according to tbji's rules the welcome bonus applies only once per player. If the same person tries to claim the bonus by opening multiple accounts, it will be considered a violation of the rules and all accounts may be closed.

tbji's wagering is calculated only on the bonus amount, not on the actual deposited money. The wagering requirement for the welcome bonus is 15 times. For example, if you deposit ৳1,000 and receive a ৳1,500 bonus, you will need to bet ৳1,500 × 15 = ৳22,500 to make the bonus money withdrawable.

tbji gives new players a 150% bonus on their first deposit up to a maximum of ৳5,000. For example, depositing ৳1,000 will add a ৳1,500 bonus and the total balance will be ৳2,500. And depositing ৳8,000 or more will give the maximum ৳5,000 bonus, making the total balance ৳13,000. The wagering requirement is 15 times, calculated only on the bonus amount.