tbji's Responsible Gaming — your safety is our priority
tbji believes that entertainment is truly enjoyable only when it is experienced in a controlled and mindful way. Use our tools and guidelines to keep yourself safe.
What is responsible gaming and why does it matter?
Online gaming is entertainment — not a guaranteed source of income. tbji always wants every user to have a healthy and enjoyable experience.
Responsible gaming means playing within limits, managing your budget and time, and seeking help when needed. On the tbji platform we provide various protective tools to help you stay in control at all times.
Online gaming is very appealing — but for a small number of players it can become a problem. That is why tbji has prioritised transparency, safety, and responsibility from the very beginning. Our platform uses SSL encryption and ensures fair play.
Important warning: Gambling is not a solution to financial problems. If you feel that gaming is affecting your daily life, contact our support team immediately.
Gaming services at tbji are for users aged 21 and above only. We are always vigilant about age verification.
Our Protection Tools
tbji provides several effective tools to help you stay in control of your gaming.
Set Deposit Limits
You can set the maximum amount you deposit per day, per week, or per month yourself. Once a limit is set it cannot easily be raised — so plan your budget in advance.
Time-Out Feature
Need a temporary break? Use the time-out feature to pause gaming activity on your account for anywhere from 24 hours up to several weeks.
Self-Exclusion
If you feel you need a long-term break, go to the self-exclusion option to close your account for a set period or permanently. There is a waiting period before this decision can be reversed.
Reality Check
During a gaming session you will receive notifications at set intervals telling you how long you have been playing and how much you have spent. This reminds you of the real situation.
24/7 Support Service
tbji's support team is available around the clock via live chat and email. Help with responsible gaming matters is available in both Bengali and English.
Account History Review
You can view your gaming history, transaction records, and a full breakdown of wins and losses at any time. Analyse your own statistics and make informed decisions.
Recognising the signs of problem gaming
If any of the following signs apply to you, it is time to seek help.
- Feeling the urge to play beyond your budget
- Playing more to recover losses after a loss
- Hiding your gaming from family or friends
- Feeling unable to stop gaming
- Focusing only on gaming while neglecting other responsibilities
- Neglecting sleep, food, or work because of gaming
- Continuing to play even while facing financial difficulties
- Feeling anxiety or mental stress related to gaming
The golden rules of safe gaming
Following these simple rules will keep gaming enjoyable at all times.
- Only play with money you can afford to lose without it causing problems for your household
- Set your maximum limit before you start playing and stick to it
- See gaming as entertainment, not as a way to earn money
- Take regular breaks — long sessions create mental stress
- Never play while under the influence of alcohol or any substance
- Do not try to chase your losses
- Prioritise spending time with family and friends
Check yourself
Answer the following questions honestly — this is completely personal and confidential.
Self-Assessment Questionnaire
If you answer "Yes" to two or more of the questions below, consider reaching out to our support team.
- Have you ever placed bigger bets to try to win back money you lost?
- Have you felt that stopping gaming is becoming difficult?
- Has gaming ever affected your time with family or at work?
- Have you ever borrowed money or sold something valuable to fund gaming?
- Has anyone ever expressed concern about your gaming?
Age Verification & Protection of Minors
To open an account and use gaming services at tbji, you must be 21 years of age or older.
If there are children or teenagers in your home, use parental control software on your devices and keep your login details secure. Never share your tbji account with anyone else.
Get in touch for help
Acknowledging a problem takes courage. tbji and its support team are always here for you.
Live Chat Support
Live chat is available on the tbji platform 24 hours a day, 7 days a week. Chat directly in Bengali and get quick answers.
Email Support
Email us for any responsible gaming request or question. Our team responds in both Bengali and English.
[email protected]
Account Management
To set a deposit limit, activate a time-out, or request self-exclusion, go directly to your account settings or let the support team know — they will help you.
Payment Limits & Breaks — Details
The minimum deposit at tbji is ৳200 (via bKash, Nagad, or Rocket). Once a deposit limit is set, you will not be able to deposit more than that amount during the chosen period. Requests to increase the limit require a safety waiting period — to prevent errors from impulsive decisions.
Activating a time-out temporarily suspends gaming on your account, but your existing balance remains safe. With self-exclusion, the account is fully deactivated and cannot be reactivated before the set period ends.
tbji believes that an aware and responsible player has the best gaming experience. Keep yourself safe, spend time with your family, and enjoy gaming as a form of entertainment.
Responsible Gaming Q&A
Find answers to common questions here. For more, visit the FAQ page.
Play safely — with tbji
Enjoying entertainment within your limits is the real win. Browse games on the tbji platform or visit the FAQ and support pages for more information.